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• $15.00Anti-Reflective
• $36.001.6 index
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• $27.00Polycarbonate
• $73.50Transitions
• $36.00Bi-Focals
• $43.50Vari-Focals
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FAQ

General

1. How can you offer prescription glasses at such low prices?

   We run our own laboratory and we don't suffer the overheads of running a high street shop so there's no middle man increasing the price you have pay. You're buying your glasses direct from the lab and we're happy to pass the savings on to you.

2. How do I know if a pair of frames will suit me?

   With our Looking Glass virtual modelling software you can actually "try on" our frames, the frames will be accurately scaled to give a true representation of what you'd look like. We've added over 300 frames already and are working on the rest daily.

   The most important factors are the shape of the frames and their size, certain shapes suit certain faces better than others. We've compiled a rough guide to selecting a frame to help you decide if a frame will suit you.

3. What if I find I don't like them when I receive them?

   You can return the spectacles if you don't like them and we'll refund the full frame cost on receipt. If you ordered special lenses (eg.high-index or transitions) we can only refund half the lens cost. Postage costs are non-refundable.

4. What if my spectacles need minor adjustments for comfort?

   Unfortunately we are unable to offer the adjustments your optician can provide. Most of our frames have adjustable bridges however and these are easily adjusted. If you'd like any other adjustments just give us a call and we'll do our best to help.

5. Do you accept vouchers?

   Yes, we are now accepting NHS vouchers as full or part payment towards your glasses.

6. Can you supply bifocals & varifocals?

   Yes, our Looking Glass virtual modelling software can provide our lab with the necessary measurements to make sure your glasses are correctly glazed, this is particularly important for bi and vari-focals. The sofware works so well we are able to offer standard vari-focals from £29 and bi-focals from £19.

7. Do you offer special lenses like reactolite and high index?

   Yes, we can supply any type of lens and if you don't see what you're looking for please give us a ring and we'll do our best to help.

8. What about ordinary sunglasses?

   Any of our frames can be made into sunglasses, just select the colour and degree of tint and select plano in the prescription to indicate plain lenses.

9. ...and prescription sunglasses?

   No problem, we can tint standard and hard-coated lenses to your requirements. High-index and polycarbonate lenses are untintable though sorry.

10. How long does delivery take?

    We aim for a 3 day delivery on standard lenses with a 90%+ success rate. For special lenses (eg. High Index, Vari-focal, Transitions) delivery is normally within 7 days. Sometimes the frame will be out of stock and if it's going to take longer than expected to deliver your glasses we will let you know the new ETA.

Prescriptions

11. I don't have a copy of my prescription?

    All opticians are legally obliged to provide you with a copy of your prescription when you have an eye examination. If you didn't receive a copy all you have to do is ask and your prescription will be freely provided.

12. My prescription doesn't have any sphere values?

    While not common it is possible, for instance if you have an astigmatism (this just means your eye is not a perfect sphere and is very common) but otherwise normal vision.

13. My prescription doesn't have any cyl or axis values?

    This is more common - the cyl and axis are to correct an astigmatism so if you don't have one you won't have a cyl or an associated axis.

14. My prescription is outside the range on your form?

    Unfortunately we can't deal handle every prescription online but please give us a call on 0208 1236858 and if we can help we will.

15. What's the add value for?

    This is a "reading addition" that's literally added to the prescription for reading glasses, bi-focals and vari-focal glasses.

16. There's no PD on my prescription?

    This is very common, you could ask your optician and they may provide it but it's easy to measure if you upload a portrait photo of yourself wearing glasses or holding a ruler our Looking Glass software can extrapolate the PD for you. Alternatively you could just get a friend to measure it. There's a guide to taking your pupilliary distance available to help you.

Any other questions? Just drop us an email or give us a call on 0208 123 6858 and we'll do our best to help you.

 

 

SpecsOnTheNet Ltd
CBTC
Senghenydd Road
Cardiff
CF24 4AY

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